I am in my 50s. Yes, age bias exists and, yes, it is illegal. You won’t always be able to avoid it. But age bias is sometimes not really about your actual age, it is about certain soft skills and attitudes that employers desire but older employees are less likely to value. And if you learn to address those issues, you can make concerns about age go away.

Attitude

First of all, if you think the world is against you, I will bet it shows in your interviews. You need to peel back the layers on your emotions. Do you think society has fouled up again? That young managers don’t know what they are doing? Or is it that you don’t know how/where to sell yourself at this stage of your career and are afraid?

Your focus should be to find the companies for which you are a highly desirable applicant just as you are and to present yourself to those companies in a manner that makes you one of the first applicants to be selected for an interview. While this may require a stronger sell than was necessary a few years ago, it is not at all impossible. It just requires some additional strategic layers and may indicate a different kind of company than the one you left. For instance, a smaller company or start-up may prefer a more experienced candidate to obtain a greater depth of industry knowledge with a smaller staff count. Or target your skills in business development (well-documented with case histories) to a company who has been struggling with the issue for some time.

If you are significantly overqualified for a job description as written, don’t spend a lot of time applying for it. The company will be concerned that you will leave as soon as you find a job for which you are better suited. You could offer to sign a contract promising that you will stay at least 2 years, but they will still be concerned that you will become crabby in the role because you are being under-utilized and that you will be disruptive to the balance of the team structure.

Trends in age of employees

• 2000-2003
  • The number of workers under the age of 45 was constant.
  • The number of workers over 45 increased 86%.
• 2005
  • 45% of workers are over the age of 45.
• 2010 projected
  • Labor shortage due as baby boomers retire
  • Most boomers plan to work full-time or part-time after retiring.

How older workers are perceived

• More expensive than younger employees doing the same work (usually true).
• Difficult to supervise, they think they know more than team mates. Poor or selective follow-up.
• Inflexible, grumpy, frumpy, more likely to argue. Poor communication skills. Less political.
• Hard to train, don’t know new technology.
• Disconnected from company vision and younger team-mates. Prefer to be sole contributors.
• Get sick more often (false).
• Low and declining energy. Resist overtime.

Market demand for new hires

• As the pace of corporate innovation increases, the duration of the average permanent job decreases because company priorities change more rapidly, and your seniority or longevity may be irrelevant. The career track you were on for the last ___ years doesn’t matter. The employer wants to know if you can hit the ground running for today’s needs.
• 2 out of 100 resumes result in a job offer.
• A resume needs to be better written to be effective because employers have access to more resumes through websites and job databases. Is your resume well-written enough that you will be one of the interviewees chosen from 20 resumes? 100?

Strategies to try

So what am I saying? Learn and emphasize what a company values in today’s market. Make sure you know how to sell yourself. Focus on the benefits of your depth of knowledge, but make sure you also counter the expected negative attitudes associated with older workers. Note the ways attitude as well as knowledge is being addressed in the bullets below:

• “I really enjoy being on teams which solve problems and grow business.” Don’t just say “I have lots of experience” which would emphasize the gap in age but not the quality of experience and your willingness to be a team member.
• “I have the contacts to drive growth.”
• “I thrive in fast-paced environments.”
• To an insurance or medical company with older customers: “I may understand your customer better than a younger applicant.”
• “Yes, I supervised many people. Learned how to work with lots of different kinds of people. Can we take a tour of the company? I would like to see how you do it.“
• “I can start as a part-time consultant to let you evaluate what I offer at a small cost.”
• “I just attended a conference on that new technology and was a panelist.”

The simple answer? Don’t do it.

• I have seen national studies that claimed about 70% of resumes have “mistruths” in them.
• Other studies state 25-50% of resumes have “embellishments” (an exaggeration but not lie.)

The most common lies:

• Length of employment gaps
• Titles
• Degrees completed
• Salary
• Reason for leaving
• Not mentioning a job from which you were fired
• Taking credit for an idea developed by the team
• When career started (age)
• Size of business or projects managed
• Rank as a sales person or total revenue you represented
• Claiming to be “Consulting” when you were billing zero hours

I could quote more studies, but the point is: Recruiters and Hiring Managers EXPECT there to be many lies in resumes and in the interviews we have with applicants so we look and listen for them.

Easiest to detect

The one I hear most frequently is about salary/bonus. I ask people their current salary and bonus in a very deliberate way and listen to how they handle it. I can hear the long, pregnant pauses while the speaker is trying to figure out how much they can increase the answer since I gave them a chance to. The process varies if I called them versus when they called me. Rarely does the speaker need the same length of time to answer other questions. It is one of the lies that are easiest for the listener to detect. And it is a very good indicator of whether I should trust the other answers I hear will hear from the same source.

Legal penalties

I called a lawyer I know who specializes in employment law for his knowledge of possible consequences. There are apparently no formal legal penalties in Minnesota for lying in the job application process, but lying on a job application certainly is a ground for immediate termination (not that the employer necessarily needs grounds under the employment-at-will doctrine). Call me (anonymously if you wish) for a referral to him.

Situational stress

We also know that lying increases:

• In a recession as the stress of finding a job increases
• As age of the applicant increases because the stress of finding a job increases
• If an applicant was a poor fit for a job and it ended very badly
• If the applicant is not good at articulating their value to their past employers

So what do you do if you are tempted to lie? Don’t. Instead, take a few steps back in your process and analyze which hiring manager SHOULD want to hire you and why. Have you done enough homework about the companies you are targeting? Do you know for which roles you are most marketable? Have you done enough selling to show the hiring manager why you are a must-meet-applicant? Instead of applying to 200 companies, figure out the 15-20 companies for which you will be one of the most desirable applicants and tailor your pitch to discuss why you are indeed worth knowing for that role.

Illness

A woman who just finished with a long illness called me today and asked for advice on how to handle the gap in her resume. Illnesses and disabilities are complicated and deserve their own very long article but don’t hide the gap or offer a lie. On the other hand, don’t volunteer more information than is necessary, especially if disabled. Talk to a certified disability job counselor for advice if that applies to you.

In the case of the woman who had been ill but was not now disabled, I told her to simply say she had been on sabbatical for an undefined personal issue but was now ready and able to work 40 hours a week without distraction. She needs to carefully research the clients who would be thrilled to have her for what she does know and have a very polished selling statement ready to offset fears related to the unexplained gap. She should have strong testimonials ready. If necessary, she could offer to work for them on a contract-to-hire basis or discounted pay scale until she establishes her value in the present time-frame. She still may have trouble “getting back in” but she shouldn’t compound doubt about her reputation/ability with a lie. If there is no fear the illness may return, you could offer a doctor’s note to show you are fully recovered.

Fact: 70% of executives who accept a counteroffer are gone from that employer within 6 months.

Fact: 85% of executives who accept are gone within 18 months.

A counteroffer is an offer made by an employer in order to keep you on after you have given notice.
The most frequent counteroffers strategies include:

1. a promise of a promotion and/or a raise (most frequent response)
2. telling you are a traitor to the team or to your boss
3. confiding to you that the company you are considering is not that well thought of

Let’s examine some of them in more detail:

We had this raise in the budget for you

You need to think about your previous relationship with the company. Why did you have to threaten to leave to be put on the list of people who are scheduled for a raise or promotion or job you wanted? Did they really have the money set aside for you? Or did they have a limited contingency budget to be released only for the few folks who threatened to leave but not to be spent if they did not have to? Have you just used up your future raise early so the next one will be delayed?

Don’t be ungrateful to the team that embraced you

This kind of psychological argument makes you feel bad and it costs the company nothing. “You wrecked the morale of the team.” “You will keep everyone from being able to take their vacations.” Your boss may tell you he will look bad if you leave (and perhaps he should.) “After all we have done for you…”

Importantly, as you have just placed your own goals above the goals of the team and/or management, won’t they be reluctant to trust you again on the same level? When raises next come up for review will you be less likely to be given with one of the key player awards? In order to protect their own interests, won’t the team be looking for alternatives to replace you in case you try to leave again? Aren’t you now higher on the list of people to be cut in a RIF (Reduction In Force?)

You are leaving to work for THEM?

The potential employer is usually criticized as a poor business risk. Your present employer will probably avoid a discussion of how the potential future employer treats staff in order to avoid a discussion of how you were treated.

The power of psychological warfare

One ad agency here in town kept an account executive, who had just accepted a job through me, incommunicado in a hotel for three days under the influence of several senior executives. Not even letting him call his wife, he finally capitulated in tears and said he would stay on. It bought the agency a couple of months more with a key client before he left the firm.

The economy

The frequency of counteroffers is increasing because pressures on company profits are increasing. This is due to a combination of factors:

• the speed of competitive innovation is increasing
• we have been in several soft economies since 9/11/01
• automatic cost of living increases and raises are disappearing
• rewards in many companies are shifting to very senior employees at the expense of the rank and file

While a good manager understands that the counteroffer is a short term solution, expect this trend to continue to accelerate in the future as the counteroffer buys the company time to figure out how to replace you more gracefully (for them) and at the least expense and risk.

How to resist a counteroffer discussion

Here is how to avoid even having the discussion of a counteroffer come up.

1. Resign by written note and don’t hand it into management in person. Email it in and don’t be in your office when they come looking for you. Mail it at 5 pm or on a Friday so it is harder for the recipient to organize a full frontal attack. (Remember the account exec and the hotel.)
2. Don’t be ambivalent about your leaving in your verbiage. Include phrases like “I will be leaving on this date” as opposed to “on a date to be determined.” (The normal business courtesy expected from you is 2 weeks. Don’t skimp on the length of notice as it sends a bad message to your new employer if you are willing to shortchange your old employer.)
3. Don’t use phrases like “I am sorry to leave“ and “thank you for all you have done for me” as it sends a signal they may be able to make you feel bad. The briefer your note is, the fewer levers you hand them to come after you with.
4. Avoid discussions with bosses and team members about your motives for leaving. You can thank them several weeks from now.
5. Meet as many of the people you will be working with at the new company, your new team, before you give notice. Introduce your significant other to them. It will remind you there can be more than one team in life and that the new team is very excited about having you join them.

Selling Yourself to Management

As I said in my last post, as a recruiter, I am not actually seeing any evidence of a Recession outside of the financial industry. However, many of the strategies that protect you in a bad market also improve your status with in a good market.

• Network to keep your value, your brand, visible at all times with your present management and clients. Networking builds bridges to get things accomplished on an every day basis. You should be networking at 2 or 3 title levels above you as insurance if your boss leaves the company. Network with other departments. Network with people junior to you as they may have very different philosophies towards work.
• Look for opportunities to demonstrate how you made (or can make) the company money, saved the company money or made it more efficient. Praise co-workers frequently and tell their bosses. Increase visibility and momentum for your entire team.
• Improve the quality of your written and oral presentation to be a more effective advocate of your ideas. Dress and act more professionally.
• Volunteer to be on committees or projects where you can showcase your thought leadership across the company. Mentor co-workers, help your boss on his/her pet project.
• If you are telecommuter make extra effort to remind teammates you are mission-critical. Be in the office often to build the interpersonal bonds.
• Create opportunities to solicit written feedback on your performance. Send status reports. Ask for signoff on future project methodology. On projects just completed ask your boss if he/she would add anything the next time. The paper trail can be used at review time to remind your boss of the great work you did and, not incidentally, that he/she signed off on your methodology. If you ever lose your job in a large RIF, you have a collection of emails at home you may be able to use to get a job in another department or at least use to find another job. You can use the same method with stakeholders in other departments.
• In a slow or negative economy, especially at a public company, bonuses are easier to negotiate than raises (because bonuses affect the stock price less.) Raises are more likely indexed to company performance and merit bonuses are less wide spread amongst employees. This is not the time to demand a raise or you will leave. This not the best time to be the most expensive person at your band/grade level. This is the time to be more flexible with your employer to give him more room to maneuver and keep you if cuts do happen.