Bad news folks! This kind of resume doesn’t work when there are many job applicants to choose from unless you have a very strong recommendation from someone the hiring manager trusts. The result is a generic or commodity pitch that gets lost in a tall pile of applications. Without a strong recommendation the job seeker may, at best, receive a phone screening from HR, which has a low probability of maturing to a deeper discussion.

Many of these phrases are more job description than superlative. I estimate that 70% of the sales resumes I see have the phrase “relationship builder” which renders the phrase useless. Consider that the Hiring Manager of Sales may receive several thousand resumes a year with “relationship builder.” The typical resume includes one phrase on communication and one on team building. Again, the frequency and sameness of these phrases neutralizes them.

What do you do about it?

• Spend more time thinking about how you are different or better than job seekers with the same title and then demonstrate it with a more differentiated collection of key words. Include accomplishments and case histories.
• While it is good to announce that your efforts increased sales or reduced customer complaints, the people who demonstrate additionally how they increased sales or whatever are more credible and will be valued more at the negotiation table. The people who show how they successfully applied the technology and how well they know it are valued more than the people who just offer a long list of technologies. In order to “own” your successes you need to show your impact on the process. Don’t just claim the results many people in the group influenced.
• When you understand your differences, think through for which clients those differences are advantages, and concentrate your efforts on the clients with the most pain for your skill set. If you have done this with enough scrutiny, you probably have only 10-25 companies on your list.

It is easiest to establish yourself as a must-hire resource with an audience for whom that skill provides the greatest ROI (return on investment.) You need to show them you can apply industry/technical knowledge more effectively than anyone else.

1. In the Twin Cities Metro there are 4K LinkedIn listings with “marketing communications” mentioned, 59K with “sales,” and 31K with “engineer.” 65% social media participants users use to stay in touch with friends, 47% use social media “for work” and but only 26-28% use it for “career search.” # That means you need to develop strategies to be appealing to all kinds of networkers who will find you there and you need a very well written profile and customized communications to rise above the clutter.
2. The average reader spends 8-10 seconds with a profile. Your full resume does NOT belong in LinkedIn. The correct profile is closer to an executive bio in a corporate website.
3. LinkedIn should not be viewed as a stand-alone tool especially by those of you who are uncomfortable pairing LinkedIn activities with networking done in-person or by phone. Using LinkedIn exclusively can actually damage your professional image if your best means of reaching out to someone is the pre-written and highly superficial messages available by default in the system. Aim for a small, high quality network of people you can vouch for and whom you can trust to recommend you effectively. Consider that you will be judged by the quality of relationships you exhibit there. When you suddenly need a strong recommendation, a large quantity of poor quality contacts in your network will dilute the credibility of someone who really has considerable knowledge of you, especially if they use the standard messaging and tools to recommend you.
4. Hide your contacts. You want to manage how, why, and when others are reaching out to your best contacts and clients. The social media are mechanical software tools that encourage use without much thought which may be good as a strategy for the company LinkedIn, but bad as yours. Approximately 1/3 of the requests I receive through electronic social media I consider inappropriate to someone else in the relationship. The sender did not think hard before sending the request because it was easy to do so. If they had to make the same request in person they would have thought about it a lot more carefully. I think it is also happening more because people are in a panic over job security.
5. Hiring managers prefer people who are currently employed and can buy access to all 40 million names. There are many ways to reach potential hirees without buying a job ad in LinkedIn and most hiring managers are not bothering to. Ads on the 2 big job boards declined 5-44% last year depending on industry.
6. You are judged in LinkedIn as much by your EQ as by your IQ. An ExecuNet study (12/08) showed:
   • 86% exec recruiters search online for information beyond resume
   • 70% say their opinion of job seeker improves if find positive info on internet
7. We know that being active and engaged in LinkedIn activities improves your rank in LinkedIn searches:
   • Include a picture
   • Participate in discussion groups and Q+A with others
   • Answer InMail queries from others and pass profiles onwards if and only if you can vouch for the recommendation
   • Give and get recommendations
   • Name corporate, academic awards, boards, associations, biz charities
8. Remember that what you post in social media is VERY public and available to be scrutinized and commented on by many critics. A recent survey by Career Builder and highlighted in the Wall St Journal stated that 35% of employers report they found content on social media sites that caused them not to hire a candidate. ##
   • Candidate showed poor communication skills – 29%
   • Candidate lied about qualifications – 24 %
   • Candidate shared confidential information from previous employer – 20 %
9. If you think about the experience of the person searching for a resource in LinkedIn, he/she is confronted with 100-500 profiles (depending on subscription level) with similar titles or search criteria. The first profile the seeker will reach out to will demonstrate:
   • Better accomplishments than their peers
   • Good communication skills, and transparency of skills
   • Candor, warmth, accessibility, and ethics
   • NO Political, racial, religious, marital status, or sexual preference mentions because Hiring Managers will avoid downloading it for fear of an EEO lawsuit

So, invest some time and effort into your LinkedIn strategies. Don’t use the software as your only means of networking. Don’t settle for its default messages. Think about the paradigm of the other people in the LinkedIn network and what they might want from you when they are looking at your profile. LinkedIn has huge potential but can be more damaging than helpful to your career image if used too casually.

#   http://www.pewinternet.org/pdfs/PIP_Adult_social_networking_data_memo_FINAL.pdf
## http://online.wsj.com/article/PR-CO-20090819-902554.html

I am in my 50s. Yes, age bias exists and, yes, it is illegal. You won’t always be able to avoid it. But age bias is sometimes not really about your actual age, it is about certain soft skills and attitudes that employers desire but older employees are less likely to value. And if you learn to address those issues, you can make concerns about age go away.

Attitude

First of all, if you think the world is against you, I will bet it shows in your interviews. You need to peel back the layers on your emotions. Do you think society has fouled up again? That young managers don’t know what they are doing? Or is it that you don’t know how/where to sell yourself at this stage of your career and are afraid?

Your focus should be to find the companies for which you are a highly desirable applicant just as you are and to present yourself to those companies in a manner that makes you one of the first applicants to be selected for an interview. While this may require a stronger sell than was necessary a few years ago, it is not at all impossible. It just requires some additional strategic layers and may indicate a different kind of company than the one you left. For instance, a smaller company or start-up may prefer a more experienced candidate to obtain a greater depth of industry knowledge with a smaller staff count. Or target your skills in business development (well-documented with case histories) to a company who has been struggling with the issue for some time.

If you are significantly overqualified for a job description as written, don’t spend a lot of time applying for it. The company will be concerned that you will leave as soon as you find a job for which you are better suited. You could offer to sign a contract promising that you will stay at least 2 years, but they will still be concerned that you will become crabby in the role because you are being under-utilized and that you will be disruptive to the balance of the team structure.

Trends in age of employees

• 2000-2003
  • The number of workers under the age of 45 was constant.
  • The number of workers over 45 increased 86%.
• 2005
  • 45% of workers are over the age of 45.
• 2010 projected
  • Labor shortage due as baby boomers retire
  • Most boomers plan to work full-time or part-time after retiring.

How older workers are perceived

• More expensive than younger employees doing the same work (usually true).
• Difficult to supervise, they think they know more than team mates. Poor or selective follow-up.
• Inflexible, grumpy, frumpy, more likely to argue. Poor communication skills. Less political.
• Hard to train, don’t know new technology.
• Disconnected from company vision and younger team-mates. Prefer to be sole contributors.
• Get sick more often (false).
• Low and declining energy. Resist overtime.

Market demand for new hires

• As the pace of corporate innovation increases, the duration of the average permanent job decreases because company priorities change more rapidly, and your seniority or longevity may be irrelevant. The career track you were on for the last ___ years doesn’t matter. The employer wants to know if you can hit the ground running for today’s needs.
• 2 out of 100 resumes result in a job offer.
• A resume needs to be better written to be effective because employers have access to more resumes through websites and job databases. Is your resume well-written enough that you will be one of the interviewees chosen from 20 resumes? 100?

Strategies to try

So what am I saying? Learn and emphasize what a company values in today’s market. Make sure you know how to sell yourself. Focus on the benefits of your depth of knowledge, but make sure you also counter the expected negative attitudes associated with older workers. Note the ways attitude as well as knowledge is being addressed in the bullets below:

• “I really enjoy being on teams which solve problems and grow business.” Don’t just say “I have lots of experience” which would emphasize the gap in age but not the quality of experience and your willingness to be a team member.
• “I have the contacts to drive growth.”
• “I thrive in fast-paced environments.”
• To an insurance or medical company with older customers: “I may understand your customer better than a younger applicant.”
• “Yes, I supervised many people. Learned how to work with lots of different kinds of people. Can we take a tour of the company? I would like to see how you do it.“
• “I can start as a part-time consultant to let you evaluate what I offer at a small cost.”
• “I just attended a conference on that new technology and was a panelist.”

Your “Board of Directors” should include:

• People from industries similar to the ones you have been in and they have been in a role that would have at least interfaced with you so they can give informed, intelligent advice.
• People senior enough that they will not be afraid to disagree with you or tell you that you are missing a point and they are also senior enough that they are credible to you and offer wisdom you may not yet have had the chance to learn.
• No one on your board should be family, spouse, or significant other although these people will offer some insight about how you fit in a company culturally based on what you bitch about when you get home at night.
• A former customer.
• A former direct supervisor or someone who is truly senior to you on the same path you are considering and has been very successful at it. Ideally they should have evolved to a larger, more impressive company or role since they worked with you on a daily basis.
• A former direct report whose opinion you respect. Be brave enough to pick someone who has hop-scotched past your title and is now senior to you.
• One should have had your exact title, and similar business challenges. For instance, if you are currently a Product Manager focused on New Product Development, you want someone like that advising you.
• One should be a good general purpose business person with a broad understanding of company strategies you may not have yet been exposed to. If you are a Product Manager, look for someone who is a General Manager. If you are a Marketing Communications Specialist, pick someone who has risen to be Director or VP of Marketing. You want someone 2-3 steps above you in the pecking order.

See the pattern?

They need to be people who can show you how to get 33% ahead in your career. They need to know enough about what you do that you will actually listen because they are giving real, credible advice that is practical on an every day basis as well as in the long term.

Here is how you use them:

• You meet maybe 3-4 times a year in a location where you can talk about company issues and politics without being overheard.
• Meet with them as a group, not individually. The synergy that comes from group think will make the advice richer and keep it focused on you instead of drifting to the personal experiences of your advisors. They will be more willing to discuss some awkward issues as a group versus when they are talking to you as a friend one-on-one because they are confirming each other’s views. The group setting makes it easier to deliver those topics in a nurturing way that keeps friendships intact.
• If you assemble the board you need to be ready to listen. If you don’t listen, the process may have backfire and you could lose credibility with some of your strongest references.
• Tell the board you intend to change or rotate members over time to gain fresh perspective on personal issues or industry trends.
• Lastly, offer to be on the Board of Directors for your advisors as needed. You will build a business intimacy that will benefit you both over your lifetimes. This is networking at its best.

The simple answer? Don’t do it.

• I have seen national studies that claimed about 70% of resumes have “mistruths” in them.
• Other studies state 25-50% of resumes have “embellishments” (an exaggeration but not lie.)

The most common lies:

• Length of employment gaps
• Titles
• Degrees completed
• Salary
• Reason for leaving
• Not mentioning a job from which you were fired
• Taking credit for an idea developed by the team
• When career started (age)
• Size of business or projects managed
• Rank as a sales person or total revenue you represented
• Claiming to be “Consulting” when you were billing zero hours

I could quote more studies, but the point is: Recruiters and Hiring Managers EXPECT there to be many lies in resumes and in the interviews we have with applicants so we look and listen for them.

Easiest to detect

The one I hear most frequently is about salary/bonus. I ask people their current salary and bonus in a very deliberate way and listen to how they handle it. I can hear the long, pregnant pauses while the speaker is trying to figure out how much they can increase the answer since I gave them a chance to. The process varies if I called them versus when they called me. Rarely does the speaker need the same length of time to answer other questions. It is one of the lies that are easiest for the listener to detect. And it is a very good indicator of whether I should trust the other answers I hear will hear from the same source.

Legal penalties

I called a lawyer I know who specializes in employment law for his knowledge of possible consequences. There are apparently no formal legal penalties in Minnesota for lying in the job application process, but lying on a job application certainly is a ground for immediate termination (not that the employer necessarily needs grounds under the employment-at-will doctrine). Call me (anonymously if you wish) for a referral to him.

Situational stress

We also know that lying increases:

• In a recession as the stress of finding a job increases
• As age of the applicant increases because the stress of finding a job increases
• If an applicant was a poor fit for a job and it ended very badly
• If the applicant is not good at articulating their value to their past employers

So what do you do if you are tempted to lie? Don’t. Instead, take a few steps back in your process and analyze which hiring manager SHOULD want to hire you and why. Have you done enough homework about the companies you are targeting? Do you know for which roles you are most marketable? Have you done enough selling to show the hiring manager why you are a must-meet-applicant? Instead of applying to 200 companies, figure out the 15-20 companies for which you will be one of the most desirable applicants and tailor your pitch to discuss why you are indeed worth knowing for that role.

Illness

A woman who just finished with a long illness called me today and asked for advice on how to handle the gap in her resume. Illnesses and disabilities are complicated and deserve their own very long article but don’t hide the gap or offer a lie. On the other hand, don’t volunteer more information than is necessary, especially if disabled. Talk to a certified disability job counselor for advice if that applies to you.

In the case of the woman who had been ill but was not now disabled, I told her to simply say she had been on sabbatical for an undefined personal issue but was now ready and able to work 40 hours a week without distraction. She needs to carefully research the clients who would be thrilled to have her for what she does know and have a very polished selling statement ready to offset fears related to the unexplained gap. She should have strong testimonials ready. If necessary, she could offer to work for them on a contract-to-hire basis or discounted pay scale until she establishes her value in the present time-frame. She still may have trouble “getting back in” but she shouldn’t compound doubt about her reputation/ability with a lie. If there is no fear the illness may return, you could offer a doctor’s note to show you are fully recovered.

Fast facts:

1. 70-80% of jobs are filled through referrals and networking where the client is familiar with the reputation of the job applicant before receiving the actual resume. Those resumes are read very differently than the resumes of total strangers. (Read my blog posting The “Hidden Job Market.”)
2. When a hiring manager reviews resumes for people he (or she) has not had referred to him, he reads them looking for cues that will maximize his ROI (return on investment) for the available budget. Therefore, the first applicants to be called for an interview will be closest to an ideal fit. If and only if one of these candidates does not work, will the hiring manager widen the search to applicants who offer a less perfect fit.
3. Hiring managers don’t always put everything they are looking for in the job ad, just the “minimums.” And they usually make the ads broader than the ideal to widen the net and catch more fish in case the ideal candidate does NOT show up in the narrow definition of the specs.
4. A job ad for a JAVA programmer when posted in a big database like www.monster.com will generate 300-400 applicant resumes after about a week. A job ad for a Director of Marketing will generate 25-75 applicants.
5. At least 50% of the people who send a resume to any job posted in a public place will not actually be qualified for the role. Responding to ads for which you are not a close fit is a poor use of your job hunting efforts. It also may annoy a hiring manger who has limited time available.

Are you the best candidate?

You should do homework on what might be important to the client beyond what the job ad says. You can research this through:

• Annual reports
• Informational interviews
• Former employees of that company
• Trade press
• Internet
• Networking
• Reading other jobs ad from the company

If your homework reveals you are a strong candidate, make sure you add content to your resume to demonstrate you are an excellent risk. Instead of applying to 100 companies for which you are a long shot, send tailored resumes to the 15-20 clients where you are most likely to be the preferred candidate.

How to show you are the best applicant

This is done through case histories, testimonials, and details in the resume that show your strategic leadership. If possible, you should show you made the company money, saved the company money, or made it more efficient.

The introduction

70% of hiring managers don’t read beyond the first half of the first page of the resume or spend more than 30 seconds reading before they decide whether or not to opt out. This means that you need a powerful introduction to your resume that makes builds the reader’s expectation that you are a relevant and exciting candidate. This will keep him reading longer so he is more likely to be sold on you.

Beyond the resume

If you think about it, you need to be ready to use similar strategies in networking, cover letters, interviews, in every contact with a potential hiring manager. Your objective is to reinforce repeatedly that you are the best of possible candidates for the job.

Selling Yourself to Management

As I said in my last post, as a recruiter, I am not actually seeing any evidence of a Recession outside of the financial industry. However, many of the strategies that protect you in a bad market also improve your status with in a good market.

• Network to keep your value, your brand, visible at all times with your present management and clients. Networking builds bridges to get things accomplished on an every day basis. You should be networking at 2 or 3 title levels above you as insurance if your boss leaves the company. Network with other departments. Network with people junior to you as they may have very different philosophies towards work.
• Look for opportunities to demonstrate how you made (or can make) the company money, saved the company money or made it more efficient. Praise co-workers frequently and tell their bosses. Increase visibility and momentum for your entire team.
• Improve the quality of your written and oral presentation to be a more effective advocate of your ideas. Dress and act more professionally.
• Volunteer to be on committees or projects where you can showcase your thought leadership across the company. Mentor co-workers, help your boss on his/her pet project.
• If you are telecommuter make extra effort to remind teammates you are mission-critical. Be in the office often to build the interpersonal bonds.
• Create opportunities to solicit written feedback on your performance. Send status reports. Ask for signoff on future project methodology. On projects just completed ask your boss if he/she would add anything the next time. The paper trail can be used at review time to remind your boss of the great work you did and, not incidentally, that he/she signed off on your methodology. If you ever lose your job in a large RIF, you have a collection of emails at home you may be able to use to get a job in another department or at least use to find another job. You can use the same method with stakeholders in other departments.
• In a slow or negative economy, especially at a public company, bonuses are easier to negotiate than raises (because bonuses affect the stock price less.) Raises are more likely indexed to company performance and merit bonuses are less wide spread amongst employees. This is not the time to demand a raise or you will leave. This not the best time to be the most expensive person at your band/grade level. This is the time to be more flexible with your employer to give him more room to maneuver and keep you if cuts do happen.

If you dread the thought of networking, you are not alone. Most of us can describe networking that is not effective:

Good networking is not a three martini lunch.

Good networking is not standing up in a crowd of strangers and announcing you are a sales manager looking for a contact at company X.

Networking should have two elements:

First, networking should be a long-term campaign to establish your value in the business community. It is about defining and establishing your brand – what makes you unique or different amongst people with somewhat similar backgrounds. It is about building awareness for your brand with an ever-larger audience. It is about keeping your value proposition top of mind over the long-term so that when someone in the community has need of your services, he/she remembers you are out there and reaches out to you. Your objective is to craft your message so that the right listener hears it and is appropriately impressed by it. If you do this well, someone will be eager to reach out to you when there is a problem for which you are the best solution.

The second element of networking is to provide the impetus to get someone to take action on your behalf such as calling someone up about you, or giving you an informational interview. That is easy if the listener understands your value and helping you makes him a hero with his boss. If you are not at that stage of the relationship yet, you can encourage support through quid pro quo. That means you offer to help the other person multiple times until the recipient of your largesse wants to do a favor for you in return. (This is called the Theory of Reciprocity.) In fact we know that the most effective offers of help are (in rank order):

1. Making your listener money or smarter (most effective)
2. Saving him/her money
3. Making him/her more efficient
4. Doing a favor for someone like a family member

My favorite networking activities:

• Discussing ideas of interest to both parties: Reach out to someone who is knowledgeable in your field and tell him/her you are writing a white paper or doing a study on best practices to do ______. An example would be spend time with someone whom is also interested in companies which have grown their businesses by making “green” products, things good for the environment. Tell him/her you will be interviewing a number of people on the subject. If he can give you 30 minutes over a cup of coffee, when you are finished talking to others with the same expertise, you will share back a summary of the conversations. A good professional will be very interested in learning something that makes him smarter or makes him money. Be careful not to share proprietary information or the process may backfire.
• Collect articles from the trade press, internet, and books that show you are up on the cutting-edge issues in your industry. Consider these “currency” with which you can open doors and influence people. Send an article every other month or so to your networking contacts by email. Even if they have already read the article, it establishes that you are knowledgeable and someone to stay in touch with.
• Call someone up on the phone to ask if he/she has heard that Company A bought Company B. You want to vary the methods which you reach out to people to keep it fresh and authentic. A phone call or in-person conversation builds the relationship most effectively. It helps you discover common interests like sports or children. Be careful to stay out of opinionated conversations about politics or religion which may become awkward. You want to build bridges with the listener, not put up barriers.
• Another valuable resource for networking is professional associations. One way to make connections in such an organization is to volunteer (no one will ever turn you down, and you may have the opportunity to create work products and try new directions that will enhance your resume and portfolio). Working side-by-side with people in your industry also helps establish your credibility and credentials while you gain valuable information. Offer to give a speech or write a newsletter article.
• Offer to open up your network of contacts to someone else to solve his/her problem. For instance, offer to help someone find the resource he needs in the professional associations you belong to.
• If you are very junior in rank to the person you are targeting, you still can be of value. I know an executive administrative assistant who offered to research the Internet for information for a Mexican vacation spot for a former boss. In exchange, the boss offered to call a CEO at another company on her behalf.

Now that you have done favors

Once you have established your value it is easier to say “By the way, I am looking for companies in need of a sales executive like me. Do you know any companies looking for someone with those skills? Do you know anyone I might call to ask the same question?” If you do not receive useful information back today, you may in the future. Note that you should not ask that person if HE will pass your name on, you are giving him some wiggle room. If you call on a regular basis to “check in” with good information (ideally 3-6 times a year,) you will develop a life-long exchange of information flow with that contact.

Be sure to add all new contacts to your database. Also keep notes of topics you discussed, when you met, and potential future networking possibilities. Some people set a goal of five or ten new contacts per week. Networking is all about numbers and quality of resources. You need to think of all networking opportunities as steps in a journey that will last for the rest of your life. If you do, you will find that those relationships grow and thrive. The contacts will be as useful when you are working as when you are not.